For Apple products, iPhones, iPads, and iPod Touch devices with iOS 8.0 or higher are compatible. For Androids, smartphone and tablets with Android 4.1 or higher are compatible. Unfortunately, Windows devices are not compatible with Home Connect.
Check whether the appliance has a Home Connect function. Is Wi-Fi or Home Connect available in the menu of the appliance? Is the appliance connected and switched on?
There is one Super User per appliance. This is the user who was the first to connect the appliance with their Home Connect app. If an appliance is deleted by the Super User from their Home Connect app, the appliance will also be deleted from all other users in their Home Connect app. The standard user can only delete an appliance from his user account. Connect the appliance with the Home Connect app again.
Close the app and restart it. If it still does not work, update or re-install the app.
Check to see if the appliance is connected to the internet. If the appliance is already connected, check if the remote function is activated on the appliance and make sure the internet speed is a minimum of 2 Mbit/second (DSL, Wi-Fi, LTE, etc.).
If you use additional programs (e.g., Battery Optimizer, System Tools, and Software Manager), they may influence the notification function. Please re-install the Home Connect app after a system update of your smartphone/tablet.
This information is required to clear the appliance in the firewall. Go to the settings of your appliance. Select the menu item HOME CONNECT. If you are in the Home Connect menu, you can use the APPLIANCE INFO button to display the current IP address and the MAC address of the appliance.
Resetting an appliance removes it from the Home Connect app. Please connect the appliance with the internet router again and re-register in the Home Connect app.
The childproof lock needs to be switched off in the Home Connect app or on the appliance. Please refer to your owner's manual to learn how to deactivate the childproof lock on the appliance or on the app.
Installation & Loading
A user account with Apple or Google is necessary to download the Home Connect app. Set up an account with Apple or Google to download the app.
App requires iOS version 8 or higher and Android version requires 4.1 or higher. To update the Apple operating system, go to SETTINGS > GENERAL > SOFTWARE UPDATE. For Androids, go to SETTINGS > ABOUT PHONE/TABLE > SYSTEM UPDATES.
Check the country settings of your tablet/smartphone before searching for the app. Depending on your country, the app may or may not be available.
Due to its size, the app should only be loaded via Wi-Fi (not via UMTS, LTE).
Given the large volume of data, we recommend using a Wi-Fi connection to avoid additional costs.
Due to the size of the app the program should be loaded via Wi-Fi. Switch on Wi-Fi and connect smartphone/tablet with Wi-Fi. Do not start installation before in order to save UMTS/LTE data volume.
Due to its size, the app should only be loaded via Wi-Fi (not via UMTS, LTE). Switch on Wi-Fi and connect smartphone/tablet with Wi-Fi. Then, download and install the app.
Syncing & Connection
A Wi-Fi router must be available. Router must be suitable for WPA / WPA2 encryption and must transmit at 2.4 GHz (Home Connect system is not compatible with 5 GHz). No restrictions should be set on the router (ports, MAC address, etc.).
This may happen if there is no Wi-Fi reception on an appliance or if the router has no Wi-Fi function. If the router has the Wi-Fi function, switch on the Wi-Fi on the appliance via menu control and on the router. If the range is insufficient, use a Wi-Fi repeater or Powerline adapter with the Wi-Fi function to amplify the signal.
The WPS function on router may be disabled or the WPS button (automatic login) is not available. Check the operating instructions of the router to find out whether WPS is supported and if so, how to activate it. If WPS is not supported by the router, use the manual connection mode in the Home Connect menu.
Make sure to switch on the Wi-Fi on the appliance using the menu and on the router. Boost the Wi-Fi signal with a Wi-Fi repeater or use Power Line interface (dLAN) with the Wi-Fi function.
There are several solutions for this problem.
- Wi-Fi has been switched off on the router. If so, turn the Wi-Fi on.
- The Wi-Fi password has been changed on the router and not on the appliance. Make sure to enter the correct password.
- A new router has been installed. Switch on the Wi-Fi on the router and connect the appliance with the router again.
A maximum of 8 smartphones/tablets can be connected with the appliance via Wi-Fi in the home. Check whether 8 smartphones/tablets are already connected via Wi-Fi in the home.
Login & Registration
Re-register and wait for an email confirmation. Follow the instructions in the email and confirm your login by clicking on the link in the email. Make sure there is no interruption to your internet connection when you are registering.
Please make sure your email is in the following format: firstname.lastname@example.org. If the email has already been registered, please use a different email. If there is already a Home Connect ID with your email address, check your mailbox to see if you already have an activation email.
Please check all your email boxes including your spam. If you still have not received anything, please register again.
The password does not comply with the requirements. It must be at least 8 characters long and have at least 1 digit, 1 letter, and 1 special character. The first 3 characters must also be different from each other.
Start the Home Connect app on your device. On the login screen, press FORGOTTEN PASSWORD and enter your Home Connect ID (email address). You will receive an email with a new password. This password must be changed when you log in with it for the first time.