Coffee Machines

Cleaning & Care

How to clean my coffee machine.

Since different models have different cleaning instructions, refer to your owner's manual to learn how to properly clean you coffee machine. Cleaning tablets for coffee machines (part # 00573829) can be purchased in the online Thermador Accessories Store .

How to clean the brewing unit.

The brewing unit should be removed regularly for cleaning. Remove the brewing unit from the machine and wash under running water. The strainer of the brewing unit can also be washer under running water. Thoroughly clean the connecting nozzles of the brewing unit with a damp cloth. Once brewing unit is clean and dry, place it back into the machine. Refer to your owner's manual to learn how to properly remove and reinstall the brewing unit.

How to clean the milk system.

You can clean the milk system by hand or use the RINSE MILK SYSTEM program.

If you are cleaning by hand, refer to your owner's manual to learn how to remove the milk system. Clean all the parts with mild detergent and a soft cloth. Rinse and dry.

To use the RINSE MILK SYSTEM program, refer to your owner's manual to learn how to activate the program.

How to clean the milk container.

The milk container should be cleaned on a regular basis. Only the lid can be cleaned in the dishwasher. Clean the stainless steel container by hand with mild detergent. Rinse and dry.

How to descale my coffee machine.

Since different models have different cleaning instructions, refer to your owner's manual to learn how to properly clean your coffee machine. Descaler (part # 00573828) can be purchased in the online Thermador Accessories Store .

When should I descale my coffee machine?

The coffee machine will alert you when it needs to be descaled.

Descaler (part # 00573828) can be purchased in the Thermador online accessories store .

How to clean stainless steel surfaces.

Clean stainless steel areas by using mild, soapy water with a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaning agents that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply stainless steel conditioner and wipe off excess with a soft cloth.

Warning: Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control labels, logos, or black stainless steel.

The Thermador Stainless Steel Conditioner (part # 00576697) is available for purchase in the online Thermador Accessories Store . View the Thermador YouTube Channel to learn how to clean stainless steel .

Accessories

What kinds of accessories are available for my coffee machine?

Accessories such as water filters are available for your coffee machine. Refer to your owner's manual to learn what accessories can be purchased for your coffee machine.

Accessories can be purchased at your dealer or in the online Thermador Accessories Store > .

Cleaners such as stainless steel conditioner (part # 00576697) and descalers can also be purchased in the online Thermador Accessories Store > .

How can I find out which accessories go with my coffee machine?

Refer to your owner’s manual. If you do not have an owner's manual, you can download it here > .

Information on the water filter.

The water filter that is supplied is designed to supply consistent water quality for consumers who have poor quality tap or well water. If you are using filtered water, it is not necessary to use the water filter. Coffee machine water filters can be purchased in the online Thermador Accessories Store > .Refer to your owner's manual to learn which filter you need to purchase.

Usage & Operation

There is no power at the power plug/socket.

To check if the power plug/socket functions, plug in other electrical devices and see if they work. If the power plug/socket does not function, check whether the residual-current-operated circuit-breaker (FI) or the domestic fuse for the electric circuit has tripped. The main fuse and residual-current-operated circuit-breaker (FI) are for your safety and respond if there has been an overload or short-circuit in the electric circuit. Check whether other appliances in the electric circuit have caused an overload. If required, contact an electrician.

The domestic fuse has tripped.

Check whether the residual-current-operated circuit-breaker (FI) or the domestic fuse for the electric circuit has tripped. The main fuse and residual-current-operated circuit-breaker (FI) are for your safety and respond if there has been an overload or short-circuit in the electric circuit. If required, contact an electrician.

The display shows REPLACE WATER FILTER.

The water filter needs to be replaced. Refer to your owner's manual to learn how to replace the water filter and which filter you need to purchase.

The coffee filter can be purchased in the online Thermador Accessories Store > .

The display shows ADD BEANS but the bean container is already full.

The bean container holds ½ lb. of beans. Use of oilier beans can cause a slower flow to the grinding unit. You may gently push these beans into the grinder area with the cover of the bean container when the appliance is off. Using drier coffee beans may also be beneficial.

The display shows FILL BEAN CONTAINER although the container is already full.

The beans are too oily and not falling into the grinding unit. Empty the bean container and clean it with a dry cloth. If the problem persists, use less oily beans.

The display shows MILK CONTAINER CONNECTED? but the milk container is already connected.

There are several solutions to this problem:

  • Container is outside the range of the sensor. Make sure to position the container at the right edge.
  • The material (e.g., milk carton) is not recognized by the machine. Confirm the display request with YES or use the provided milk container.
play request with YES or use the provided milk container."

The display shows OVERVOLTAGE OR UNDERVOLTAGE.

Voltage is too high or too low. Contact your electricity or grid provider and have your power supply checked by an expert.

The display shows LEAVE DEVICE TO COOL.

The appliance is too hot. Switch off the appliance for 30 minutes and let it cool.

The display shows REFILL WITH STILL WATER or REMOVE FILTER.

There are several solutions to this problem:

  • The water tank has been wrongly inserted. Insert the water tank correctly.
  • There is carbonated water in the water tank. Fill the water tank with fresh tap water.
  • The float is stuck in the water tank. Remove the tank and clean thoroughly.
  • The water filter is defective or the new water filter was not rinsed properly. If the water filter is defective, use a new water filter. Read the instructions that come with the water filter to learn how to properly rinse the water filter. The coffee filter can be purchased in the Online Thermador Accessories Store > .
  • There is air in the water filter. Dip the water filter into water until no more air bubbles escape. Reinsert the filter into the appliance.

The display shows EMPTY DRIP TRAYS but they are already empty.

There are several solutions to this problem:

  • Drip tray is soiled and wet. Clean and dry the drip tray thoroughly.
  • If the coffee machine is switched off, it will not detect that the trays are empty. Switch the coffee machine on and remove and re-insert the drip tray.

The display shows INSERT DRIP TRAYS even though the drip tray is in use.

There are several solutions to this problem:

  • The tray holder must be cleaned.
  • The coffee grounds container is not fully inserted. Make sure to push the coffee grounds container all the way in.

The display shows SWITCH OFF WITH POWER SWITCH AND THEN BACK ON AFTER 30 SEC!.

There are several solutions to this problem:

  • The coffee machine is too warm. Let the coffee machine cool down.
  • The brewing unit is dirty and needs to cleaned. Refer to your owner's manual to learn how to clean the brewing unit.

The message INSERT TRAYS does not disappear.

The magnet of the coffee bean container is not detected or is no longer present. Please contact Thermador Support at 800-735-4328 for more assistance.

The water filter does not fit in the water tank.

The water filter is not mounted correctly. Firmly press the water filter straight down into the tank connection.

There is limescale in the coffee machine.

The coffee machine needs to be descaled. Refer to your owner's manual to learn how to descale the coffee machine. Descaler (part # 00573828) for your coffee machine can be purchased in the online Thermador Accessories Store .

Water drips onto the inner floor of the appliance when the drip tray is removed.

Wait a few seconds after the last drink dispenses before removing the drip tray.

There is water under the drip tray.

Do not insert the drip tray without a cover.

The protective cover of the brewing unit is not properly attached.

The brewing unit is not locked and must be locked. Refer to your owner's manual to learn how to lock your brewing unit.

The brewing unit cannot be inserted.

There are several solutions to this problem:

  • Brewing unit is in the wrong position. Refer to your owner’s manual to learn how to insert the brewing unit.
  • The brewing unit is locked. Refer to your owner's manual to learn how to unlock it.

The brewing unit is soiled.

Remove the brewing unit and clean. Make sure to unplug the appliance before cleaning. Refer to your owner's manual for cleaning instructions.

The bean container sticks when inserting.

Make sure there are no beans in the housing. If there is, remove the beans.

The coffee machine dispenses too slowly or stops dispensing completely.

There are several solutions to this problem:

  • The beverage outlet or one of the 3 connections is blocked. Clean the beverage outlet and the connections. Refer to your owner's manual to learn how to clean the outlet and connections.
  • Coffee is ground too finely. Adjust the grinding level to a coarser setting.
  • There is a build-up of limescale in the appliance. Refer to your owner's manual to learn how to descale your coffee machine. Descaler (part # 00573828) for your coffee machine can be purchased in the online Thermador Accessories Store .
  • The brewing unit is soiled and must be cleaned. Refer to your owner's manual to learn how to clean to brewing unit.

The coffee machine does not dispense the correct volume of coffee.

There are several solutions to this problem:

  • Coffee is ground too finely. Adjust the grinding level to a coarser setting.
  • There is a build-up of limescale in the appliance. Refer to your owner's manual to learn how to descale your coffee machine. Descaler (part # 00573828) for your coffee machine can be purchased in the online Thermador Accessories Store .
  • The brewing unit is soiled and must be cleaned. Refer to your owner's manual to learn how to clean the brewing unit.

There is a whistling sound while dispensing hot water.

This is normal and there is nothing wrong with the appliance.

Grinding unit is not grinding coffee beans.

The beans may not be falling into the grinding unit because they are too oily. Gently tap the bean container to loosen beans so they fall into the grinding unit.

The ground coffee sticks in the coffee drawer.

There are several solutions to this problem:

  • Do not press the ground coffee firmly into the coffee drawer.
  • The coffee drawer is damp. Remove the ground coffee drawer from the machine. Rinse under running water and dry thoroughly.

The ground coffee is too damp or wet.

The grinding setting is too fine for oily beans. This will create wet ground coffee. Adjust the grinding unit to a coarser setting. Refer to your owner’s manual to learn how to adjust the setting.

Do not use coffee beans that are too oily or beans that have been glazed, caramelized, or treated with other additives containing sugar.

The coffee or milk froth quality fluctuates (e.g., fluctuation in quantity or milk froth spraying).

There are several solutions to this problem:

  • There is a build-up of limescale in the coffee machine. Refer to your owner's manual to learn how to descale your coffee machine. Descaler (part # 00573828) for your coffee machine can be purchased in the online Thermador Accessories Store .
  • The suction pipe is blocked and needs to be cleaned. Refer to your owner's manual to learn how to clean the suction pipe."

The hot water taste like milk or coffee.

There are several solutions to this problem:

  • Milk tube has not been removed. Remove the milk tube from the milk container. Refer to your owner's manual to learn how to properly remove the milk tube.
  • There is milk or coffee residue in the beverage outlet that must be cleaned. Refer to your owner's manual to learn how to clean the beverage outlet.

The hot water or steam is not discharging.

The nozzle may be blocked. Unblock the nozzle by unscrewing the nozzle counterclockwise. Use a small screwdriver to gently clean the airway and air hole. Rinse the nozzle with hot water. Reinsert the nozzle by screwing it on clockwise.

The coffee has no crema.

There are several solutions to this problem:

  • An unsuitable type coffee is used. Use a type of coffee with a higher proportion of Robusta beans.
  • Use fresher beans.
  • The grinding level is not suitable for the beans. Adjust the grinding unit to a finer setting.

The coffee is too weak.

There are several solutions to this problem:

Use stronger coffee beans.

  • The ground coffee is jammed in the coffee drawer. Remove the coffee drawer. Rinse under running water and dry thoroughly.

The coffee is too bitter.

The grinding setting is too fine or the pre-ground coffee is too fine. Adjust the grinding unit to a coarser setting. Refer to your owner’s manual to learn how to adjust the setting. If this does not work, change the type of coffee used.

The coffee is too acidic.

The grinding setting is too coarse or the pre-ground coffee is too coarse. Adjust the grinding setting to a finer setting. Refer to your owner’s manual to learn how to adjust the setting. If this does not work, change the type of coffee used.

The coffee tastes burnt.

There are several solutions to this problem:

  • The brewing temperature is too high and must be reduced. Please refer to your owner's manual to learn how to reduce the temperature.
  • The coffee grinds are too fine. Adjust the grinding level to a coarser setting.
  • Change the type of coffee you are using.

The coffee does not taste fresh.

Old beans are being used. Replace the old beans with fresh beans. The coffee taste will change after 2 brewing cycles since old beans may still be in the grinding unit.

Home Connect

Is my smartphone or tablet compatible with Home Connect?

For Apple products, iPhones, iPads, and iPod Touch devices with iOS 8.0 or higher are compatible. For Androids, smartphone and tablets with Android 4.1 or higher are compatible. Unfortunately, Windows devices are not compatible with Home Connect.

There is no Home Connect function found on the appliance.

Check whether the appliance has a Home Connect function. Is Wi-Fi or Home Connect available in the menu of the appliance? Is the appliance connected and switched on?

The appliance is no longer available in the Home Connect app.

There is one Super User per appliance. This is the user who was the first to connect the appliance with their Home Connect app. If an appliance is deleted by the Super User from their Home Connect app, the appliance will also be deleted from all other users in their Home Connect app. The standard user can only delete an appliance from his user account. Connect the appliance with the Home Connect app again.

The app shuts itself down.

Close the app and restart it. If it still does not work, update or re-install the app.

The appliance cannot be controlled away from home.

Check to see if the appliance is connected to the internet. If the appliance is already connected, check if the remote function is activated on the appliance and make sure the internet speed is a minimum of 2 Mbit/second (DSL, Wi-Fi, LTE, etc.).

The Android push messages are not displayed at the end of a program.

If you use additional programs (e.g., Battery Optimizer, System Tools, and Software Manager), they may influence the notification function. Please re-install the Home Connect app after a system update of your smartphone/tablet.

What is the MAC address of my household appliance?

This information is required to clear the appliance in the firewall. Go to the settings of your appliance. Select the menu item HOME CONNECT. If you are in the Home Connect menu, you can use the APPLIANCE INFO button to display the current IP address and the MAC address of the appliance.

The appliance has reset to the factory settings.

Resetting an appliance removes it from the Home Connect app. Please connect the appliance with the internet router again and re-register in the Home Connect app.

The appliance cannot operate because child lock is activated.

Child lock needs to be switched off in the Home Connect app or on the appliance. Please refer to your owner's manual to learn how to deactivate the child lock on the appliance or on the app.

There is no user account with Apple App Store or Google Play Store.

A user account with Apple or Google is necessary to download the Home Connect app. Set up an account with Apple or Google to download the app.

Unable to download app because version of Apple iOS or Android operating system is too old.

App requires iOS version 8 or higher and Android version requires 4.1 or higher. To update the Apple operating system, go to SETTINGS > GENERAL > SOFTWARE UPDATE. For Androids, go to SETTINGS > ABOUT PHONE/TABLE > SYSTEM UPDATES.

The Home Connect app cannot be found in the App Store.

Check the country settings of your tablet/smartphone before searching for the app. Depending on your country, the app may or may not be available.

Downloading the app takes a very long time or stops part way through.

Due to its size, the app should only be loaded via Wi-Fi (not via UMTS, LTE).

Given the large volume of data, we recommend using a Wi-Fi connection to avoid additional costs.

Installation of Home Connect app from the App Store with UMTS/LTE

Due to the size of the app the program should be loaded via Wi-Fi. Switch on Wi-Fi and connect smartphone/tablet with Wi-Fi. Do not start installation before in order to save UMTS/LTE data volume.

The Home Connect app does not load with UMTS, LTE, etc.

Due to its size, the app should only be loaded via Wi-Fi (not via UMTS, LTE). Switch on Wi-Fi and connect smartphone/tablet with Wi-Fi. Then, download and install the app.

The Wi-Fi signal is not detected by the appliance.

A Wi-Fi router must be available. Router must be suitable for WPA / WPA2 encryption and must transmit at 2.4 GHz (Home Connect system is not compatible with 5 GHz). No restrictions should be set on the router (ports, MAC address, etc.).

The appliance is not connecting to the router.

This may happen if there is no Wi-Fi reception on an appliance or if the router has no Wi-Fi function. If the router has the Wi-Fi function, switch on the Wi-Fi on the appliance via menu control and on the router. If the range is insufficient, use a Wi-Fi repeater or Powerline adapter with the Wi-Fi function to amplify the signal.

The appliance is not connecting to the router through the WPS function.

The WPS function on router may be disabled or the WPS button (automatic login) is not available. Check the operating instructions of the router to find out whether WPS is supported and if so, how to activate it. If WPS is not supported by the router, use the manual connection mode in the Home Connect menu.

The appliance cannot connect with the Wi-Fi.

Make sure to switch on the Wi-Fi on the appliance using the menu and on the router. Boost the Wi-Fi signal with a Wi-Fi repeater or use Power Line interface (dLAN) with the Wi-Fi function.

The Home Connect app cannot establish a connection to the appliance.

There are several solutions for this problem.

• Wi-Fi has been switched off on the router. If so, turn the Wi-Fi on.

• The Wi-Fi password has been changed on the router and not on the appliance. Make sure to enter the correct password.

• A new router has been installed. Switch on the Wi-Fi on the router and connect the appliance with the router again.

A device cannot connect with the appliance even though other devices are already connected to the appliance.

A maximum of 8 smartphones/tablets can be connected with the appliance via Wi-Fi in the home. Check whether 8 smartphones/tablets are already connected via Wi-Fi in the home.

The user registration in Home Connect app is unsuccessful.

Re-register and wait for an email confirmation. Follow the instructions in the email and confirm your login by clicking on the link in the email. Make sure there is no interruption to your internet connection when you are registering.

My email address was not accepted on registration.

Please make sure your email is in the following format: email@example.com. If the email has already been registered, please use a different email. If there is already a Home Connect ID with your email address, check your mailbox to see if you already have an activation email.

There is no email confirmation received following registration.

Please check all your email boxes including your spam. If you still have not received anything, please register again.

The password was not accepted on registration.

The password does not comply with the requirements. It must be at least 8 characters long and have at least 1 digit, 1 letter, and 1 special character. The first 3 characters must also be different from each other.

I forgot my password for the Home Connect app.

Start the Home Connect app on your device. On the login screen, press FORGOTTEN PASSWORD and enter your Home Connect ID (email address). You will receive an email with a new password. This password must be changed when you log in with it for the first time.