For further troubleshooting assistance, contact Thermador Customer Support at 1-800-735-4328 or locate an authorized Thermador servicer.
Click on the tabs below to view helpful tips for your appliance. If you need further assistance, please contact Thermador Customer Support: 1-800-735-4328 Steam Oven FAQs Microwave & Speed Oven FAQs |
There are several solutions for this problem:
Be sure the control surface is clean and dry. Touch the center of the touch key using the flat part of your finger.
If only parts of the display / controls are not working, turn the oven off at the circuit breaker and wait five minutes. Turn the circuit breaker back on and the oven should reset itself and be operable. If this does not solve the problem, you will need to schedule a service visit.
If the whole display is not working, open the oven door and see if the oven lights are working.
Please note, the length of the preheating time depends on the temperature setting. The higher the temperature, the longer the preheating time.
If the oven is too hot or cold, the oven thermostat needs adjustment. Refer to your owner's manual to learn how to adjust the thermostat. If you do not have an owner's manual, you can download it here.
If you have a double oven and both are on but the second oven will not heat above 175°F, the amperage for the oven's circuit may not be correct. Check the data plate for the correct number of amps required and be sure the amps are the same on the house circuit. This can also be caused by a blockage in the vent opening. Please check the vent opening and remove anything that might be blocking it.
If your baked goods come out consistently either too brown or light for your liking, try calibrating your oven. Calibrating allows you to fine-tune your cooking parameters to match your style and work with your recipes.
This function is available for select oven cooking modes. Refer to your owner's manual to see which cooking modes you can use this function for.
The door did not close properly. Open and make sure to close the door properly. Check to see if any food remnants or foreign objects are jammed in the door. If there are, remove them.
There are several solutions for this:
View How to replace your oven light here
The fan may run even after the oven is off. This is normal and it will switch off automatically once the oven has cooled down.
If the oven door closes faster / slower than normal, this is normal. The soft-close door hinges contain a damping fluid that is affected by the temperature. If the oven is in a cold environment, the door will close slower than it will in a warmer environment. A warmer than normal environment, such as when cooking, may cause the door to close slightly faster.
If the oven door is locked and will not open even after cooling, turn the oven off at the circuit breaker and wait five minutes. Turn the breaker back on. The oven should reset itself and will be operable.
If the door lock is defective, check whether food remnants or foreign objects are jammed in the door and remove.
When fatty foods are cooked in the oven (e.g., roasts), a certain amount of fat will be deposited onto the grill element. The next time the oven is turned on, this fat will burn off with an acrid smell. Leave the oven door closed during the oven warm-up process (5 to 10 minutes) and by that time most of the smoke should have dissipated. Make sure the oven is closed during baking, grilling, or broiling since this will reduce the amount of heat in the kitchen.
The food is browned unevenly - To obtain even browning and better baking results, make sure the baking pan is in the middle of the rack and the oven door is completely closed. Uneven browning can also occur if the temperature is too high so lower if needed. Please refer to your owner's manual to learn more baking instructions. If you do not have an owner's manual, you can download it here.
The food is too dry - The cooking time was set too long. Set a shorter cooking time or select a lower temperature. To retain moisture in the food, cover the food or add more liquid.
The smell is normal for new ovens and will disappear after several uses. You can also self-clean the oven to remove the smell more quickly.
The smoke is caused by factory oils. The oils will burn off. Rid oils faster by setting the oven on bake for 15 minutes or by wiping the oven with hot, soapy water before use.
This is caused by deposits left on the heating element. Continue baking until the deposits have completely burnt away.
The AUTO SHUT-OFF was activated because the oven was used for a very long time without the settings changing. Press STOP and restart if required.
For further troubleshooting assistance, contact Thermador Customer Support at 1-800-735-4328 or locate an authorized Thermador servicer.
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