Cleaning & Care
Cleaners that contain ammonia or chlorine bleach, caustic cleaners (such as Easy Off®), abrasive cleaners, dishwashing agents, metal scouring pads, scrub sponges, soap-filled scouring pads, powdery cleaners, and flammable cleaners. These products can damage, scratch and dull your cooktop.
Apply a small amount of glass cooktop cleaner to a soft, clean cloth. Wipe this on the cooled cooktop and then buff with a clean, dry towel.
Warning: Do not use any cleaning agents on the glass while the surface is hot. The resulting fumes may be hazardous to your health and result in death or injury. A blade scraper may be used while the cooktop surface is hot.
Glass cooktop cleaner, scrapers (part # 17000334), replacement blades (part # 17000335), and other cooktop cleaning accessories can be purchased in the online Thermador Accessories Store > . View the Thermador YouTube Channel to learn how to clean glass cooktops > .
You can use a scraper to remove dried sugar, sugar syrup, milk, tomato spills, melted plastic film and foil. Follow the instructions below to learn how to use a scraper to remove stuck-on debris.
1. Remove any cooking pans and utensils and turn off the cooktop.
2. Wearing an oven mitt, hold scraper at a 30° angle, being careful to not gouge or scratch the glass. Push the loosened soil off the heated area with the scraper.
3. After the cooktop surface has cooled, remove the loosened soil and apply a glass cooktop cleaner.
Glass cooktop cleaners, scrapers (part # 17000334), replacement blades (part # 17000335), and other cooktop cleaning accessories can be purchased in the online Thermador Accessories Store .
Minerals in some water can be transferred onto the cooktop surface and cause stains. Apply undiluted white vinegar with a soft, clean cloth. Then, recondition with glass cooktop cleaner.
Glass cooktop cleaners, scrapers (part # 17000334), replacement blades (part # 17000335), and other cooktop cleaning accessories can be purchased in the online Thermador Accessories Store > .
Unfortunately, scratches cannot be removed but your cooktop will continue to operate correctly.
To prevent scratches in future, keep your cooktop and pan bases clean and dry and make sure your pots and pans do not have any rough or damaged areas.
If your cooktop is fractured or cracked, it is no longer usable and you must switch off the fuse to prevent risk of electric shock. We cannot accept warranty claims for scratches or fractures on the cooktop.
Clean stainless steel areas by using mild, soapy water with a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaning agents that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply stainless steel conditioner and wipe off excess with a soft cloth.
Warning: Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control labels, logos, or black stainless steel.
The Thermador Stainless Steel Conditioner (part # 00576697) is available for purchase in the online Thermador Accessories Store > . View the Thermador YouTube Channel to learn how to clean stainless steel .
Usage & Operation
There are several solutions to this problem:
- The cooktop may not be plugged in. Check to see if it is plugged in.
- The main switch is turned off. Make sure to turn the unit on.
- Check to see if you are experiencing a power failure.
- Power may not be flowing to the socket. Check if there is electricity in the outlet in question by using another small object that runs on electricity (e.g., hairdryer). If there is no electricity in the outlet, consult an electrician.
- The fuse may have blown or the circuit breaker tripped. Replace the fuse or reset the circuit breaker.
Check whether the residual-current-operated circuit-breaker (FI) or the domestic fuse for the electric circuit has tripped. The main fuse and residual-current-operated circuit-breaker (FI) are for your safety and respond if there has been an overload or short-circuit in the electric circuit. If required, contact an electrician.
Switch off the fuse in the fuse box and have the appliance connected correctly by an electrician.
If a F and a number flash in alteration on displays, your appliance has detected a fault. Refer to your owner's manual for possible solutions.
The induction cooktop may heat up depending on the length of cooking time and temperature. While the induction cooktop itself does not generate heat, it does heats up from pots and pans radiating heat onto the glass cooktop.
Do not place hot pots and pans close to the panel - this can cause the control panel to heat up. Always use cookware that is the same size as or smaller than the heating element.
The cookware is too small for the heating element or it is not suitable for induction cooking. Use the Suitability Test of Cookware function to check the speed and quality of the cooking process of the cookware. Please refer to your owner's manual to learn how to use this function.
The sound comes from the cookware. The amount of food and the cooking method can vary the intensity of the noise. The humming/buzzing sound is normal and not a sign of malfunction.
This occurs when there is an empty pot or pan on an active heating element. The noise will disappear when you add food or water to the pot or pan.
The sound comes from the cookware. The amount of food and the cooking method can vary the intensity of the noise. The crackling sound is normal and not a sign of malfunction.
This is normal operation of the appliance. The fan helps control the temperature of the electronics in the cooktop so it does not overheat. The fan may continue to run after the cooktop is turned off if the temperature detected is still too high.
There are several solutions to this problem:
- The base of the pan may be warped. Use a different pan.
- Make sure to place the pan over the center of the heating element so the heat is evenly distributed.
In general, induction cooktops boil water and warm up food much faster than gas and electric cooktops.
Induction cooktops are also more energy efficient than gas and electric because the heat is distributed directly to the pot. This results in better simmering, less heat in the kitchen, and more precision when cooking.
Induction cooktops with higher wattage have more power, which means that it heats pans faster.
There are several solutions to this problem:
- There are more than eight items of cookware on the cooking surface. Remove the extra cookware.
- The cookware is too small: A diameter of between 3½ and 13"" is recommended. Use a larger cookware or cookware that is suitable for induction cooking. Alternatively, switch the positions of the cookware on the cooking surface.
If two pots or pans are placed very close together on the cooking surface, the touchscreen display may show them as one item. Move the two items away from each other until the touchscreen display depicts them separately.
The base of the cookware may be deformed or embossed, or the cookware may not be suitable for induction cooking. Make sure the base of the cookware is flat. Refer to your owner’s manual for to learn which pots and pans are suitable for induction.
Accessories such as pots and pans are available for your cooktop. Refer to your owner's manual to learn what accessories can be purchased for your cooktop.
Accessories can be purchased at your dealer or in the online Thermador Accessories Store > .
Cleaners such as glass cooktop cleaner and cleaning cloths can also be purchased in the online Thermador Accessories Store > .
The best way to know if your pot or pan is suitable for an induction cooktop is to use the “magnet test”. Your pot or pan is suitable for an induction cooktop if a magnet sticks to the bottom of it.
In general, pans made of cast iron, black metal, or iron are suitable for induction cooktops. Also, most stainless steel pans will work assuming that the sole of the pan is made out of a grade of stainless steel that is magnetic.
View the Thermador YouTube Channel to learn which pots and pans are suitable for induction cooking .
We also sell pots and pans for induction in the online Thermador Accessories Store > .
For Apple products, iPhones, iPads, and iPod Touch devices with iOS 8.0 or higher are compatible. For Androids, smartphone and tablets with Android 4.1 or higher are compatible. Unfortunately, Windows devices are not compatible with Home Connect.
Check whether the appliance has a Home Connect function. Is Wi-Fi or Home Connect available in the menu of the appliance? Is the appliance connected and switched on?
There is one Super User per appliance. This is the user who was the first to connect the appliance with their Home Connect app. If an appliance is deleted by the Super User from their Home Connect app, the appliance will also be deleted from all other users in their Home Connect app. The standard user can only delete an appliance from his user account. Connect the appliance with the Home Connect app again.
Close the app and restart it. If it still does not work, update or re-install the app.
Check to see if the appliance is connected to the internet. If the appliance is already connected, check if the remote function is activated on the appliance and make sure the internet speed is a minimum of 2 Mbit/second (DSL, Wi-Fi, LTE, etc.).
If you use additional programs (e.g., Battery Optimizer, System Tools, and Software Manager), they may influence the notification function. Please re-install the Home Connect app after a system update of your smartphone/tablet.
This information is required to clear the appliance in the firewall. Go to the settings of your appliance. Select the menu item HOME CONNECT. If you are in the Home Connect menu, you can use the APPLIANCE INFO button to display the current IP address and the MAC address of the appliance.
Resetting an appliance removes it from the Home Connect app. Please connect the appliance with the internet router again and re-register in the Home Connect app.
Child lock needs to be switched off in the Home Connect app or on the appliance. Please refer to your owner's manual to learn how to deactivate the child lock on the appliance or on the app.
A user account with Apple or Google is necessary to download the Home Connect app. Set up an account with Apple or Google to download the app.
App requires iOS version 8 or higher and Android version requires 4.1 or higher. To update the Apple operating system, go to SETTINGS > GENERAL > SOFTWARE UPDATE. For Androids, go to SETTINGS > ABOUT PHONE/TABLE > SYSTEM UPDATES.
Check the country settings of your tablet/smartphone before searching for the app. Depending on your country, the app may or may not be available.
Due to its size, the app should only be loaded via Wi-Fi (not via UMTS, LTE).
Given the large volume of data, we recommend using a Wi-Fi connection to avoid additional costs.
Due to the size of the app the program should be loaded via Wi-Fi. Switch on Wi-Fi and connect smartphone/tablet with Wi-Fi. Do not start installation before in order to save UMTS/LTE data volume.
Due to its size, the app should only be loaded via Wi-Fi (not via UMTS, LTE). Switch on Wi-Fi and connect smartphone/tablet with Wi-Fi. Then, download and install the app.
A Wi-Fi router must be available. Router must be suitable for WPA / WPA2 encryption and must transmit at 2.4 GHz (Home Connect system is not compatible with 5 GHz). No restrictions should be set on the router (ports, MAC address, etc.).
This may happen if there is no Wi-Fi reception on an appliance or if the router has no Wi-Fi function. If the router has the Wi-Fi function, switch on the Wi-Fi on the appliance via menu control and on the router. If the range is insufficient, use a Wi-Fi repeater or Powerline adapter with the Wi-Fi function to amplify the signal.
The WPS function on router may be disabled or the WPS button (automatic login) is not available. Check the operating instructions of the router to find out whether WPS is supported and if so, how to activate it. If WPS is not supported by the router, use the manual connection mode in the Home Connect menu.
Make sure to switch on the Wi-Fi on the appliance using the menu and on the router. Boost the Wi-Fi signal with a Wi-Fi repeater or use Power Line interface (dLAN) with the Wi-Fi function.
There are several solutions for this problem.
• Wi-Fi has been switched off on the router. If so, turn the Wi-Fi on.
• The Wi-Fi password has been changed on the router and not on the appliance. Make sure to enter the correct password.
• A new router has been installed. Switch on the Wi-Fi on the router and connect the appliance with the router again.
A maximum of 8 smartphones/tablets can be connected with the appliance via Wi-Fi in the home. Check whether 8 smartphones/tablets are already connected via Wi-Fi in the home.
Re-register and wait for an email confirmation. Follow the instructions in the email and confirm your login by clicking on the link in the email. Make sure there is no interruption to your internet connection when you are registering.
Please make sure your email is in the following format: email@example.com. If the email has already been registered, please use a different email. If there is already a Home Connect ID with your email address, check your mailbox to see if you already have an activation email.
Please check all your email boxes including your spam. If you still have not received anything, please register again.
The password does not comply with the requirements. It must be at least 8 characters long and have at least 1 digit, 1 letter, and 1 special character. The first 3 characters must also be different from each other.
Start the Home Connect app on your device. On the login screen, press FORGOTTEN PASSWORD and enter your Home Connect ID (email address). You will receive an email with a new password. This password must be changed when you log in with it for the first time.