For further troubleshooting assistance, contact Thermador Customer Support at 1-800-735-4328 or locate an authorized Thermador servicer.
Luxury Connected Appliances
Induction Cooktops - Troubleshooting
| Click on the tabs below to view helpful tips for your appliance. If you need further assistance, please contact Thermador Customer Support: 1-800-735-4328. |
The Cooktop Does Not Turn On
There are several solutions for this problem:
- The cooktop may not be plugged in. Check to see if it is plugged in.
- The main switch is turned off. Make sure to turn the unit on.
- Check to see if you are experiencing a power failure.
- The power may not be flowing to the socket. Check if there is electricity in the outlet in question by using another small object that runs on electricity (e.g., hairdryer). If there is no electricity in the outlet, consult an electrician.
- The fuse may have blown or the circuit breaker tripped. Replace the fuse or reset the circuit breaker.
The Heating Element Does Not Heat Up or the Heat Setting is Flashing
There are several solutions for this problem:
- The element that the cookware is on is not turned on. Check that you have turned on the correct element.
- The cookware is too small for the heating element or it is not suitable for induction cooking. To determine if the cookware is suitable for induction, place a magnet on the bottom of the cookware. If it sticks, then it should be compatible with induction cooktops. Watch the video to learn more.
There is Cookware on the Cooking Surface That is Not Being Shown on the Touchscreen Display
There are several solutions for this problem:
- There are more than eight items of cookware on the cooking surface. Remove the extra cookware.
- The cookware is too small. A diameter between 3½ and 13" is recommended. Alternatively, switch the positions of the cookware on the cooking surface.
- The cookware may not be suitable for induction cooking. Use one that is suitable. To determine if the cookware is suitable for induction, place a magnet on the bottom of the cookware. If it sticks, then it should be compatible with induction cooktops. Watch the video to learn more.
An "F" and a Number Appears on the Display
If an "F" and a number flash in alteration on the display, your appliance has detected a fault. Refer to your owner's manual for possible solutions. If you do not have an owner's manual, you can download it here.
The Food is Cooked Unevenly and There is Uneven Pan Heat Distribution
There are several solutions for this problem:
- The base of the pan may be warped. Use a different pan.
- Make sure to place the pan over the center of the heating element so the heat is evenly distributed.
More Troubleshooting Topics
The cooktop is connected to the wrong main connection.
Switch off the fuse in the fuse box and have the appliance connected correctly by an electrician.
There are two items of cookware on the cooking surface. However, only one item of cookware is shown on the touchscreen display.
If two pots or pans are placed very close together on the cooking surface, the touchscreen display may show them as one item. Move the two items away from each other until the touchscreen display depicts them separately.
There is one item of cookware on the cooking surface. However, the touchscreen display is showing two or more.
There are several solutions for this problem:
- The base of the cookware may be deformed or embossed. If so, use cookware with a flat base.
- The cookware may not be suitable for induction cooking. Use one that is suitable. To determine if the cookware is suitable for induction, place a magnet on the bottom of the cookware. If it sticks, then it should be compatible with induction cooktops. Watch the video to learn more.
The control panel gets too hot.
Do not place hot pots and pans close to the control panel. This can cause the panel to heat up. Always use cookware that is the same size as or smaller than the heating element.
There is a humming, buzzing, or crackling sound coming from the cooktop.
The sound comes from the cookware. The amount of food and the cooking method can vary the intensity of the noise. The humming, buzzing, or crackling sound is normal and not a sign of malfunction.
There is a whistling sound coming from the cooktop.
This occurs when there is empty cookware on an active heating element. The noise will disappear when you add food or water to the cookware.
The cooktop fan is making sounds.
This is normal. The fan helps control the temperature of the electronics in the cooktop so it does not overheat. The fan may continue to run after the cooktop is turned off if the temperature detected is still too high.