Please contact Thermador Customer Support at 1-800-735-4328 if your error code is not listed below as it may require technician assistance.
Luxury Connected Appliances
Electric Cooktops - Error Codes
| Click on the tabs below to view helpful tips for your appliance. If you need further assistance, please contact Thermador Customer Support: 1-800-735-4328. |
Error Codes
dE and cooking zones do not heat up
Demo mode has been activated.
1. Disconnect the appliance from the power supply for 30 seconds by switching off the circuit breaker or fuse in the electrical panel.
2. Touch any control on the appliance within the next 3 minutes.
"D" or "E" appears on the display
There is an operational fault or error.
1. Switch the appliance off and on again.
- If the fault/error was a one-off occurrence, the message will disappear.
- If the message appears again, call Thermador Customer Support at 1-800-735-4328 and specify the exact error code when calling. "
F2
The electronics have overheated. The corresponding cooking zone has been switched off.
1. Wait until the electronics have cooled down sufficiently.
2. Touch any control element on the appliance.
3. When the error message disappears and the electronics have cooled down sufficiently, you can continue to cook.
F4
The electronics have overheated. All cooking zones have switched off.
1. Wait until the electronics have cooled down sufficiently.
2. Touch any control element on the appliance.
3. When the error message disappears and the electronics have cooled down sufficiently, you can continue to cook.
F5 with heat level and signal tone
There is hot cookware near the control panel. The electronics are at risk of overheating.
Remove the cookware from the control panel and you can continue to cook.
F5 and a signal tone
There is hot cookware near the control panel. The cooking zone has switched off to protect the electronics.
1. Remove the cookware from the control panel.
2. Wait a few seconds.
3. Touch any control element on the appliance.
4. When the error message disappears and the electronics have cooled down sufficiently, you can continue to cook.
F8 + H/h and cooking zones not heating
The cooking zone has been operating continuously for an extended period of time without interaction. The automatic time limitation has been triggered.
1. Simply touch any control element on the cooktop.
2. You can set the cooking zone and continue to cook.
Don't see your error code? Contact Customer Service.
Please contact Thermador Customer Support at 1-800-735-4328 if your error code is not listed below as it may require technician assistance.