Refrigeration and Wine

Cleaning & Care

How to change the water filter.

Not all models use water filters so please refer to your owner's manual to see if this applies to your model. To achieve fresh water, we recommend changing your water filter approximately every 6 months. The water filter removes chlorine and other impurities.

Water filters can be purchased in the online Thermador Accessories Store > . View the Thermador YouTube Channel to learn how to change a water filter .

How to clean the interior of the refrigerator.

Follow these step-by-step instructions:

1. Unplug the appliance or switch off the fuse.

2. Remove all food, compartments, drawers, and shelving from the refrigerator.

3. Clean the interior of the appliance with a soft cloth, lukewarm water, and a small amount of pH-balanced dishwashing liquid. Wipe dry.

4. Wipe door seal with clear water and dry thoroughly with a cloth.

5. Switch appliance on and place food back.

How to clean the interior of the freezer.

Follow these step-by-step instructions:

1. Unplug the appliance or switch off the fuse.

2. Remove all food, compartments, drawers, and shelving from the refrigerator.

3. Clean the interior of the appliance with a soft cloth, lukewarm water, and a small amount of pH-balanced dishwashing liquid. Wipe dry.

4. Wipe door seal with clear water and dry thoroughly with a cloth.

5. Switch appliance on and place food back.

How to clean the interior of the wine cooler.

Follow these step-by-step instructions:

1. Unplug the appliance or switch off the fuse.

2. Remove all bottles.

3. Clean the interior of the appliance with a soft cloth, lukewarm water, and a small amount of pH-balanced dishwashing liquid. Wipe dry.

4. Wipe the door seal with clear water and dry thoroughly with a cloth.

5. Switch the appliance back on and place bottles back.

How to clean the door seal.

Wipe the door seal with clear water and dry thoroughly with a cloth.

How to clean the tray under the water dispenser?

Follow these step-by-step instructions:

1. Remove the grate.

2. Remove the water that has collected in the tray with a sponge or an absorbent cloth.

3. If desired, disinfect the tray with a pH-balanced dishwashing liquid and wipe dry when finished.

How to clean stainless steel surfaces.

Clean stainless steel areas by using mild, soapy water with a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaning agents that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply stainless steel conditioner and wipe off excess with a soft cloth.

Warning: Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control labels, logos, or black stainless steel.

The Thermador Stainless Steel Conditioner (part # 00576697) is available for purchase in the online Thermador Accessories Store > . View the Thermador YouTube Channel to learn how to clean stainless steel .

There is rust on the stainless steel surface.

Unfortunately, you cannot remove rust.

To ensure the appliance does not rust, always clean the stainless steel surface in the direction of the finish. When cleaning, use a mild cleaner. Never use abrasive cleaners. Refer to your owner's manual for cleaning and care instructions for your hood or downdraft. After cleaning, use a stainless steel conditioner to condition the surface.

Thermador Stainless Steel Conditioner (part # 00576697) and other approved cleaning products can be purchased in the online Thermador Accessories Store .

Usage & Operation

The appliance does not turn on.

There are several solutions to this problem:

  • Your power cord may not be plugged in. If it is unplugged, plug in the power cord.
  • Power may not be flowing to the socket. Check if electricity is present at the outlet in question by using another small object that runs on electricity (e.g. hairdryer). If electricity is not present, consult an electrician.
  • The fuse may have blown or the circuit breaker may have tripped. Replace the fuse or reset the circuit breaker.

The displays do not illuminate.

There are several solutions to this problem.

  • Connect the mains plug if it has not been inserted correctly.
  • The fuse tripped. Check the fuses.
  • The power has failed. Check whether the power is on.

The refrigeration unit is switching on more frequently and for longer.

There are several solutions to this problem:

  • The appliance was opened frequently. Keep the appliance closed as much as possible and only open when necessary.
  • The ventilation openings are covered up. Remove obstacles.
  • Large quantities of fresh foods have been placed in the refrigerator. Switch on super cooling.

There is odor in the new appliance.

Odor in a new appliance is normal. After 24 hours operation, the odor should disappear.

There are clicking sounds coming from the appliance.

Clicking sounds are caused by the motor, switches, or solenoid valves in the appliance. These are completely normal operating sounds and there is nothing wrong with the appliance.

There are droning sounds coming from the appliance.

Running motors in the appliance, such as the fan, cause these sounds. These are completely normal operating noises and there is nothing wrong with the appliance.

There are bubbling, humming, or gurgling sounds coming from the appliance.

The refrigerant flowing through the tubing causes these noises. These are completely normal operating sounds and there is nothing wrong with the appliance.

There are crackling sounds coming from the appliance.

Crackling sounds may occur during the defrosting process due to large temperature differences. These are completely normal operating sounds and there is nothing wrong with the appliance.

The door alarm goes off.

If the appliance door is opened for a long time, the door alarm (continuous audible signal) switches on. Close the door. Make sure to not keep the door opened for an extended period.

The interior light is not working.

Only an authorized technician can repair the light. Please schedule a service visit > .

There are water droplets on the exterior of the refrigerator.

There are several solutions to this problem:

  • The door may not be closed properly. Ensure that the contents of the refrigerator (including food items and interior drawers) are not preventing the door from closing properly. Check the door seals and clean or correct as necessary. Ensure that the refrigerator is aligned properly with a level.
  • Depending on your refrigerator’s geographic location, humidity may be very high. If this is the case, some condensation is normal and should be wiped off.

Ice or water droplets appear on the rear interior wall of the refrigerator.

This is quite normal. Moisture will accumulate on the rear wall and become drops of water, which will disappear over time. Make sure that nothing in the refrigerator touches the rear wall or it may get wet.

Water is leaking from the appliance.

The water connection is not tight. You will need to replace the water hose.

The Water Filter Symbol is flashing .

The water filter is old and needs to be replaced.

Water filters can be purchased in the online Thermador Accessories Store > . Refer to your owner's manual to learn which filter your appliance uses.

View the Thermador YouTube Channel to learn how to change the water filter .

The Water Filter Symbol still flashes after the water filter was replaced.

Check to ensure that the water filter has been correctly installed and has been fully rotated, sitting snugly in its niche.

For certain models, the Water Filter Symbol will continue to flash until the LIGHT/FILTER button or the SUPER COOL button has been pressed down simultaneously with the ICE button for 3 seconds. After this is done, the Water Filter Symbol will stop flashing, and the new filter will be activated. Refer to your product’s owner's manual for additional information.

There is very little or no water dispensed from the water dispenser.

There are several solutions for this problem:

  • Check to ensure that the water filter has been correctly installed and has been fully rotated, sitting snugly in its niche.
  • The shut-off valve may not be completely open. Adjust the shut-off valve so that it is open completely.
  • The water connection line may have kinks in it. Shut off the water supply and straighten out the kinks. Have any damaged water connection lines replaced with original manufacturer parts.
  • The water filter is old or clogged. Water filters can be purchased in the online Thermador Accessories Store . Refer to your owner's manual to learn which filter your appliance uses. View the Thermador YouTube Channel to learn how to change the water filter .

There are particles in the dispensed water or ice cubes.

There are several reasons for this:

  • When water flows through the water filter for the first time it may contain carbon dust from the filter cartridge. These suspended particles are not harmful. They will disappear after a short period of time.
  • Suspended particles are formed by mineral deposits when water is frozen and then allowed to thaw. These suspended particles are not harmful. They will disappear after a short period of time.

The dispensed water tastes or smells unpleasant.

Dispense the water for several minutes. If the unpleasant taste or smell persists, change the water filter. Do not use the water filter in places where the water is microbiologically harmful or is of an unknown quality without appropriate disinfection before or after connection to the water system.

Water filters can be purchased in the online Thermador Acessories Store > . Refer to your owner's manual to learn which filter your appliance uses.

View the Thermador YouTube Channel to learn how to change a water filter .

The dispensed water is cloudy.

This is due to air bubbles. This is normal when the water is used for the first time. The air bubbles will disappear after a short period of time.

The ice maker is not functioning.

There are several solutions to this problem.

  • The ice cube production is off and needs to be switched on.
  • The freezer compartment is too warm. Set the freezer temperature lower.
  • The ice cube container is not properly inserted. Make sure to fully insert the ice cube container.
  • The ice maker has no power. Contact Thermador Support at 800-735-4328 to resolve this issue.
  • There is no water supply. Check the water connection and contact a technician if necessary.
  • There is low water pressure. Only connect the appliance to pipes with sufficient water pressure.
  • There is a kink in the water hose. Turn off the water supply and straighten out the kink. Replace the water hose, if necessary.

How to adjust the Open Door Assist feature.

Only refrigerators in the 900 series have the Open Door Assist Feature. Refer to your owner's manual to see if your refrigerator has this feature.

On the control panel (also known as the TFT Control), open the menu item, AUTO DOOR OPENING, and set it to the desired opening system. You can also adjust the opening force. For details, refer to your owner's manual.

The ice maker is not making enough ice cubes.

There are several solutions for this problem:

  • An ice cube may be jammed in the arm that measures the level of the ice cube container. Remove the ice cube container and release the jammed ice cubes with a blunt plastic tool. Do not use sharp or pointy objects as this could damage the appliance.
  • The ice maker may have just been turned on or it may have just dispensed a large amount of ice. From the time the power is switched on, it may take approximately 24 hours before the unit will begin producing ice. Allow 72 hours after power is switched on for full ice production levels. The ice maker should make 70-120 cubes every 24 hours once cooled.
  • The water pressure may be too low. Have it checked by a qualified person.
  • The ice maker may not be turned on. Refer to your owner's manual to learn how to turn it on.
  • The water filter is blocked or needs to be replaced. Water filters can be purchased in the online Thermador Accessories Store > . Refer to your owner's manual to learn which filter your appliance uses. View the Thermador YouTube Channel to learn how to change a water filter .

For Built-In Units Only: Be sure the ice bin container is inserted correctly to activate the ice bin detection switch (located on the back wall).

The ice cubes taste stale.

Discard the rest of the ice cubes and the ones produced over the next 24 hours. If the ice cubes still taste stale, change the water filter. The water filter should be changed every 6 months.

Water filters can be purchased in the online Thermador Accessories Store > . Refer to your owner's manual to learn which water filter your appliance uses.

View the Thermador YouTube Channel to learn how to change a water filter .

What is the ThermaFresh system?

Only refrigerators in the 900 series have the ThermaFresh System. Refer to your owner's manual to see if your refrigerator has this feature.

The ThermaFresh system is comprised of 3 drawers: the Multibox, the Humidity Controlled drawer, and ThermaFresh Pro drawer. These drawers will keep your produce fresh up to 3 times longer.

The Multibox is great for different foods. The Humidity Controlled drawer allows you to control the amount of humidity in the drawer. Use the slider on the top of the drawer to control the humidity. The ThermaFresh Pro allows for both temperature control, manages humidity and can extend life of produce and fruits up to 3 times longer.

What packaging should I use to store my food in the freezer?

Use plastic foil, aluminum foil, tubular foil made of polyethylene (PE) for storing food in the freezer. Do not use wrapping paper, greaseproof paper, cellophane, garbage bags, or used grocery bags to store food in the freezer.

Can I put warm food in my refrigerator?

No, do not place warm or hot food in the refrigerator. Make sure warm or hot foods cool down before placing into the refrigerator.

How to change the seal around the door.

We recommend a Thermador authorized servicer change the seal around the refrigerator door. Please schedule a service visit > .

The refrigerator door is higher than the freezer door.

The refrigerator door will be set slightly higher than the freezer door. This allows for self adjustment as the refrigerator door storage area is adjustable to hold large food items.

How do I adjust the position of the Delicate Produce Bins?

Only the 900 series refrigerators use Delicate Produce Bins. Refer to your owner's manual to learn if your refrigerator has this feature.

Lift up the Delicate Produce Bin and remove. Re-insert it to the desired level. Make sure the hooks on the back of the compartment are inserted at the same height so it is levelled. Be careful to not scratch the appliance when doing this.

The wine cooler temperature differs greatly from the set value.

Switch off the wine cooler by pressing the main ON/OFF switch. Leave it switched off for 5 minutes. If the temperature is too warm, check the temperature again after a couple of hours. If the temperature is too cold, check the temperature again on the following day.

The wine cooler is switching on more frequently and for longer.

There are several solutions to this problem:

  • The wine cooler was opened frequently. Keep the appliance closed as much as possible and only open when necessary.
  • The ventilation openings are covered up. Remove obstacles.

What is the 3-Zone Temperature change feature?

Only the 900 series wine coolers have this feature. Refer to your owner's manual to learn if your wine column has this feature.

This feature allows you to store your wines at 3 different temperatures at the same time. You can enable this feature and adjust the temperatures on the control panel (also known as the TFT Control).

Accessories

Which water filter should I use?

Not all models use water filters so please refer to your owner's manual to see if this applies to your model.

Water filters can be purchased in the online Thermador Accessories Store > .

What kinds of accessories are available for my appliance?

Refer to your owner's manual to learn what accessories can be purchased for your appliance.

Accessories can be purchased at your dealer or in the online Thermador Accessories Store > .

Cleaners such as stainless steel conditioner (part # 00576697) and cleaning cloths can also be purchased in the online Thermador Accessories Store > .

How can I find out which accessories go with my appliance?

Refer to your owner’s manual. If you do not have an owner's manual, you can download it here > .

Home Connect

Is my smartphone or tablet compatible with Home Connect?

For Apple products, iPhones, iPads, and iPod Touch devices with iOS 8.0 or higher are compatible. For Androids, smartphone and tablets with Android 4.1 or higher are compatible. Unfortunately, Windows devices are not compatible with Home Connect.

There is no Home Connect function found on the appliance.

Check whether the appliance has a Home Connect function. Is Wi-Fi or Home Connect available in the menu of the appliance? Is the appliance connected and switched on?

The appliance is no longer available in the Home Connect app.

There is one Super User per appliance. This is the user who was the first to connect the appliance with their Home Connect app. If an appliance is deleted by the Super User from their Home Connect app, the appliance will also be deleted from all other users in their Home Connect app. The standard user can only delete an appliance from his user account. Connect the appliance with the Home Connect app again.

The app shuts itself down.

Close the app and restart it. If it still does not work, update or re-install the app.

The appliance cannot be controlled away from home.

Check to see if the appliance is connected to the internet. If the appliance is already connected, check if the remote function is activated on the appliance and make sure the internet speed is a minimum of 2 Mbit/second (DSL, Wi-Fi, LTE, etc.).

The Android push messages are not displayed at the end of a program.

If you use additional programs (e.g., Battery Optimizer, System Tools, and Software Manager), they may influence the notification function. Please re-install the Home Connect app after a system update of your smartphone/tablet.

What is the MAC address of my household appliance?

This information is required to clear the appliance in the firewall. Go to the settings of your appliance. Select the menu item HOME CONNECT. If you are in the Home Connect menu, you can use the APPLIANCE INFO button to display the current IP address and the MAC address of the appliance.

The appliance has reset to the factory settings.

Resetting an appliance removes it from the Home Connect app. Please connect the appliance with the internet router again and re-register in the Home Connect app.

The appliance cannot operate because child lock is activated.

Child lock needs to be switched off in the Home Connect app or on the appliance. Please refer to your owner's manual to learn how to deactivate the child lock on the appliance or on the app.

There is no user account with Apple App Store or Google Play Store.

A user account with Apple or Google is necessary to download the Home Connect app. Set up an account with Apple or Google to download the app.

Unable to download app because version of Apple iOS or Android operating system is too old.

App requires iOS version 8 or higher and Android version requires 4.1 or higher. To update the Apple operating system, go to SETTINGS > GENERAL > SOFTWARE UPDATE. For Androids, go to SETTINGS > ABOUT PHONE/TABLE > SYSTEM UPDATES.

The Home Connect app cannot be found in the App Store.

Check the country settings of your tablet/smartphone before searching for the app. Depending on your country, the app may or may not be available.

Downloading the app takes a very long time or stops part way through.

Due to its size, the app should only be loaded via Wi-Fi (not via UMTS, LTE).

Given the large volume of data, we recommend using a Wi-Fi connection to avoid additional costs.

Installation of Home Connect app from the App Store with UMTS/LTE

Due to the size of the app the program should be loaded via Wi-Fi. Switch on Wi-Fi and connect smartphone/tablet with Wi-Fi. Do not start installation before in order to save UMTS/LTE data volume.

The Home Connect app does not load with UMTS, LTE, etc.

Due to its size, the app should only be loaded via Wi-Fi (not via UMTS, LTE). Switch on Wi-Fi and connect smartphone/tablet with Wi-Fi. Then, download and install the app.

The Wi-Fi signal is not detected by the appliance.

A Wi-Fi router must be available. Router must be suitable for WPA / WPA2 encryption and must transmit at 2.4 GHz (Home Connect system is not compatible with 5 GHz). No restrictions should be set on the router (ports, MAC address, etc.).

The appliance is not connecting to the router.

This may happen if there is no Wi-Fi reception on an appliance or if the router has no Wi-Fi function. If the router has the Wi-Fi function, switch on the Wi-Fi on the appliance via menu control and on the router. If the range is insufficient, use a Wi-Fi repeater or Powerline adapter with the Wi-Fi function to amplify the signal.

The appliance is not connecting to the router through the WPS function.

The WPS function on router may be disabled or the WPS button (automatic login) is not available. Check the operating instructions of the router to find out whether WPS is supported and if so, how to activate it. If WPS is not supported by the router, use the manual connection mode in the Home Connect menu.

The appliance cannot connect with the Wi-Fi.

Make sure to switch on the Wi-Fi on the appliance using the menu and on the router. Boost the Wi-Fi signal with a Wi-Fi repeater or use Power Line interface (dLAN) with the Wi-Fi function.

The Home Connect app cannot establish a connection to the appliance.

There are several solutions for this problem.

• Wi-Fi has been switched off on the router. If so, turn the Wi-Fi on.

• The Wi-Fi password has been changed on the router and not on the appliance. Make sure to enter the correct password.

• A new router has been installed. Switch on the Wi-Fi on the router and connect the appliance with the router again.

A device cannot connect with the appliance even though other devices are already connected to the appliance.

A maximum of 8 smartphones/tablets can be connected with the appliance via Wi-Fi in the home. Check whether 8 smartphones/tablets are already connected via Wi-Fi in the home.

The user registration in Home Connect app is unsuccessful.

Re-register and wait for an email confirmation. Follow the instructions in the email and confirm your login by clicking on the link in the email. Make sure there is no interruption to your internet connection when you are registering.

My email address was not accepted on registration.

Please make sure your email is in the following format: email@example.com. If the email has already been registered, please use a different email. If there is already a Home Connect ID with your email address, check your mailbox to see if you already have an activation email.

There is no email confirmation received following registration.

Please check all your email boxes including your spam. If you still have not received anything, please register again.

The password was not accepted on registration.

The password does not comply with the requirements. It must be at least 8 characters long and have at least 1 digit, 1 letter, and 1 special character. The first 3 characters must also be different from each other.

I forgot my password for the Home Connect app.

Start the Home Connect app on your device. On the login screen, press FORGOTTEN PASSWORD and enter your Home Connect ID (email address). You will receive an email with a new password. This password must be changed when you log in with it for the first time.