Electric Cooktops

Cleaning & Care

What cleaners should I avoid when cleaning my electric cooktop?

Cleaners that contain ammonia or chlorine bleach, caustic cleaners (such as Easy Off®), abrasive cleaners, dishwashing agents, metal scouring pads, scrub sponges, soap-filled scouring pads, powdery cleaners, and flammable cleaners. These products can damage, scratch and dull your cooktop.

How to clean a glass cooktop.

Clean stainless steel areas by using mild, soapy water with a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaning agents that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply stainless steel conditioner and wipe off excess with a soft cloth.

Warning: Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control labels, logos, or black stainless steel.

The Thermador Stainless Steel Conditioner (part # 00576697) is available for purchase in the online Thermador Accessories Store . View the Thermador YouTube Channel to learn how to clean stainless steel .

How to clean the metallic seal and control panel on the cooktop.

Use a mild cleaning agent with a soft cloth. Do not use any harsh or abrasive cleaning agents.

How to remove stuck-on food debris from cooktop.

You can use a scraper to remove dried sugar, sugar syrup, milk, tomato spills, melted plastic film and foil. Follow the instructions below to learn how to use a scraper to remove stuck-on debris.

1. Remove any cooking pans and utensils and turn off the cooktop.

2. Wearing an oven mitt, hold the scraper at a 30° angle and be careful to not gouge or scratch the glass. Push the loosened soil off the heated area with the scraper.

3. After the cooktop surface has cooled, remove the loosened soil and apply a glass cooktop cleaner.

Glass cooktop cleaners, scrapers (part # 17000334), replacement blades (part # 17000335), and other cooktop cleaning accessories can be purchased in the online Thermador Accessories Store .

How to remove hard water stains.

Minerals in some water can be transferred onto the cooktop surface and cause stains. Apply undiluted white vinegar with a soft, clean cloth. Then, recondition with glass cooktop cleaner.

Glass cooktop cleaners, scrapers (part # 17000334), replacement blades (part # 17000335), and other cooktop cleaning accessories can be purchased in the online Thermador Accessories Store .

How to remove scratches, fractures, or cracks on the glass.

Unfortunately, scratches cannot be removed but your cooktop will continue to operate correctly.

To prevent scratches in future, keep your cooktop and pan bases clean and dry and make sure your pots and pans do not have any rough or damaged areas.

If your cooktop is fractured or cracked, it is no longer usable and you must switch off the fuse to prevent risk of electric shock. We cannot accept warranty claims for scratches or fractures on the cooktop.

How to clean stainless steel surfaces.

Clean stainless steel areas by using mild, soapy water with a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaning agents that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply stainless steel conditioner and wipe off excess with a soft cloth.

Warning: Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control labels, logos, or black stainless steel.

The Thermador Stainless Steel Conditioner (part # 00576697) is available for purchase in the online Thermador Accessories Store > . View the Thermador YouTube Channel to learn how to clean stainless steel .

Usage & Operation

The cooktop does not turn on.

There are several solutions to this problem:

  • The cooktop may not be plugged in. Check to see if it is plugged in.
  • The main switch is turned off. Make sure to turn the unit on.
  • Check to see if you are experiencing a power failure.
  • Power may not be flowing to the socket. Check if there is electricity in the outlet in question by using another small object that runs on electricity (e.g., hairdryer). If there is no electricity in the outlet, consult an electrician.
  • The fuse may have blown or the circuit breaker tripped. Replace the fuse or reset the circuit breaker.

The domestic fuse has tripped.

Check whether the residual-current-operated circuit-breaker (FI) or the domestic fuse for the electric circuit has tripped. The main fuse and residual-current-operated circuit-breaker (FI) are for your safety and respond if there has been an overload or short-circuit in the electric circuit. Check whether other appliances in the electric circuit caused an overload. If required, contact an electrician.

The cooktop is connected to the wrong main connection.

Switch off the fuse in the fuse box and have the appliance connected correctly by an electrician.

The cooktop seems to be on even though it is turned off.

The HOT indicator light is on because the surface is still hot. This light is on for safety reasons.

How to activate and deactivate the child lock.

To turn the child lock on, the cooktop must be turned off. Then, touch LOCK for 4 seconds. An indicator will light up for several seconds. The cooktop is now locked.

To deactivate the child lock, touch LOCK for 4 seconds. The cooktop is now unlocked.

The heating elements show different levels of brightness.

Differences in brightness are due to technical reasons and are normal. The heating elements are operating correctly.

The heating elements are not fully red and certain sections are darker.

The heating underneath the heating element consists of several heating elements that will glow during operation. There are no heating elements where the electrical connection and the cable duct are routed. The glow pattern remains dark at these points. This is normal for your cooktop and it is operating correctly.

Why does it take longer to cook on an electric glass cooktop than on an electric coil cooktop?

With coil electric cooktops, the cookware is placed in direct contact with the heating elements. For glass cooktops, the heating elements are placed beneath the glass. Consequently, heat must pass through the glass before it comes in contact with the cookware.

Accessories

What kinds of accessories are available for my cooktop?

Accessories such as pots and pans are available for your cooktop. Refer to your owner's manual to learn what accessories can be purchased for your cooktop.

Accessories can be purchased at your dealer or in the online Thermador Accessories Store > .

Cleaners such as glass cooktop cleaner and cleaning cloths can also be purchased in the online Thermador Accessories Store > .

How can I find out which accessories go with my cooktop?

Refer to your owner’s manual. If you do not have an owner's manual, you can download it here.

What types of pots and pans can be used on my electric cooktop?

You can use stainless steel, glass, or aluminum pots and pans. Copper and ceramic pots and pans may scratch the cooktop. Select cookware with a flat base, a base diameter that matches the diameter of the element, and made of a good heat conducting material.

Visit the online Thermador Accessories Store > to purchase suitable pots and pans for your electric cooktop.