Thermador cares about its customers and the results of their new kitchen design projects. Therefore, we strongly recommend that our Thermador brand products only be purchased from one of our authorized dealers in your local area who can physically display our products at their retail location. Our Thermador authorized dealers are as committed as we are to providing a positive consumer experience, and your 100% satisfaction is imperative. Our authorized dealers offer you specialized delivery, professional installation, quality products, and original parts.
You must resolve all problems or damages with the dealer from whom you purchased your Thermador products. Thermador neither authorizes or approves out of area online sales of Thermador products. This could result in a less than optimal customer service experience.
Consumers who purchase luxury appliances from out of area online sites have typically reported unsatisfactory experiences because these sites were not willing, or not able to provide any support with shipping damage or issues related to incorrect installation. Please note, depending on how far away the out of area online site is located from the consumer delivery address, the level of frustration tends to increase. Additionally, the manufacturer’s warranty does not cover freight damages caused by improper handling or damage caused by improper installation.
To find an authorized dealer near you, visit our dealer locator.
Thank you for your understanding. At Thermador, we pride ourselves on providing meticulously crafted appliances to our consumers. We want to make sure you have a positive and rewarding experience with your Thermador products.